Delivery and Returns

Click and Collect

We have two trade counters based in North and South London, open from 8am-5pm Monday-Friday. 
Central London, Islington - Unit 44 Hornsey Street, Islington, N7 8EL. Tel. 020 7700 3322
South London, Swanley - Unit 3, Gateway Trading Estate, London Rd, Swanley BR8 8GA. Tel 020 8309 0237

We hold stock of essential key lines for immediate collection at our Central London Trade Counter – All other lines available for next day collection. These products are shipped overnight from our National Distribution Centre in Swanley.

N.B. All products stocked are immediately available from our National Distribution Centre in Swanley.

Order By 2.30pm for next day collection from 8am. 

Next Day Delivery

Next day delivery is offered to all London postcodes.

All addresses outside of this area are offered delivery in 3 business days.

No deliveries are made on weekends.

Cancellation of Order

Goods can be cancelled under any of the three circumstances detailed below.

1. Prior to dispatch
   You may cancel your order prior to dispatch and a full refund of the product price will be given.
2. Returns and Exchanges
   If you wish to return or exchange an item, there will a 7 day cooling off period, please return unused and in its original packaging.
3. Defective Goods
   In the rare instance your goods are defective your statutory rights are not affected in any way by this agreement. You should notify us of any defects immediately and we will refund or replace the item within 30 days of receipt of goods.

To Return or Exchange an Item

Email sales@janitorialexpress.co.uk together with your order number and reason for return or exchange. Carriage costs are the responsibility of the customer. Package the items securely together with the original packing materials.

Delivery Charges

All orders under £75 nett will be charged £9.95 for delivery and orders under £30 will be charged £14.95. Any Orders over £75 will be offered free delivery.

Ship to:
Janitorial Express

Unit 44 Hornsey Street
London
N7 8EL

or

It is the customers responsibility to insure the package for return. We cannot be held responsible for items that are shipped back to us, until we have signed for them on receipt. Under certain circumstances we can arrange collection of goods by our carrier but there will be a charge and this is likely to be more expensive the original carraige.

Procedure for Returning goods

If you wish to cancel prior to dispatch you will need to telephone with your name address and product order number. If the product has already been dispatched you must still telephone indicating your intention to return the product. You must then send your goods to the address above.

All goods must be in the same condition that you received them and in their original packaging. When we have received the returned goods the full price of the goods will be refunded to your account as soon as possible and no later than 30 days of receipt of your goods.

Delivery Charge upon Cancellation

You are responsible for the price of delivery and the company will only refund delivery prices in exceptional circumstances or if the goods are defective

Cancellation by us

We reserve the right to cancel your contract in any one of the following instances;

• We have insufficient stock to send your goods and no suitable replacement can be found
• We do not deliver to your area
• One or more items requested by you were listed with an incorrect price or description.